Access Dental & Orthodontics
Springfield, IL
2633 Chatham Road, Springfield, IL 62704
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About the Practice
Access Dental & Orthodontics provides dental implant solutions, including All-on-4 and full-arch treatment.
Patient Reviews
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The staff was very kind and accommodating during our visit. Although our appointment was unfortunately lost between the call center and their scheduling system, they were able to fit us in, which we truly appreciated. During the appointment, the X-ray machine was not functioning properly for my 5-year-old autistic son. The team did their best under the circumstances, and he handled it well. However, it required multiple technicians and a parent working together to try to get the small X-ray device to function. The technicians mentioned that this has been an ongoing issue and that they have requested a replacement. It does seem that a new machine—possibly due to a software issue—would greatly improve efficiency and reduce stress for both staff and families. Overall, we are grateful for the kindness and effort of the staff, and we hope the equipment concerns are addressed soon to better support their team and patients.
Showed up for my appointment a half hour early. No body said a word to me. Signed a paper and still no one even looked my way. Finally after the lady at the desk registered 3 people in that came in after me i walked up to the desk and told her id never been there and i was sure she needed to copy my insurance card thats when someone Finally acknowledged me. Come to find out my appointment was canceled with no notice. They rescheduled my appointment for over a month out.
I wish I could give it a 0... ok so I started my dentures journey with this company back in January. Got all my teeth pulled and told this process including dentures should take 6 months tops. Cool. So they pulled teeth everything was fine with the old doctor, so fast forward to June when I came in and got temp teeth made that went well. Except I hadn't heard anything in 3 weeks pertaining to my dentures coming in so I called them and they said someone should of called me they were in. Cool they set me up and app for 11 days out, so that day comes I drive 1.5 hours to the office cus I live a waze away.... I get in they tell me my doctor is gone and they need to resubmit preauthorization, im annoyed I now wasted gas and the day to drive out when this could of been solved with a phone call. So now the next week comes I get a paper from Insurance that says it was approved July 29th, same day I was in there and I still haven heard back to set up app. So I call them I talk to some arab guy not in the office, he says front desk girls aren't available someone will call me. Cool. I have called every other day for the past 3 weeks and no one calls me back. This arab guy says hes gunna call them girls or that hes gunna email his supervisor, bt nothing comes out of it. This is crazy, idk how they r keeping business. I get it sometimes you are super busy bt a month of me calling up every other day should get me some type of results. At this point I think im gunna find another dentist.
Waited for 2 hours for a simple cleaning and check up. They said they are short staffed but there are people walking around doing nothing. Very unprofessional and did not inform us on wait time. They saw patients that came in after us first. I will find another dentist.
I wish I could rate this office with a ZERO. I had visited the office last year and had a root canal scheduled for months out. My appointment was scheduled for the beginning of April. A few days before the appointment I get an email reminding me of my appointment, but the time was incorrect stating the appointment was at 7 pm. Since I got the email on a Friday night I wasn’t able to call until Monday morning, which was the day of my appointment. I called to verify I had the correct time. I had gotten days off work, had saved up over $1,000 to pay for the root canal and had all my soft food prepped. Only to be told by their foreign third party company that my appointment had been canceled. The office clearly didn’t plan on telling me that they canceled my appointment for absolutely no reason. I was told someone from the office would call me to reschedule. A week later I recalled their appointment setter number and was told they can’t schedule root canals and they would give my number to the office manager. Well it has now been two months and no one answers my calls or texts. I now have to get my tooth removed since I was never given any help to get the tooth fixed from this office. So unprofessional and they need to get rid of the third party company as clearly they constantly have scheduling issues with it. I hope the companies ability to save a few extra dollars an hour on offshore employees is worth it considering their patients health and their company’s reputation is at risk. STAY AWAY FROM ACCESS DENTAL!
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