Aspen Dental - Kalamazoo
Kalamazoo, MI
About the Practice
Aspen Dental provides comprehensive dental care including general dentistry, dentures, and dental implants.
Patient Reviews
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Brittney was wonderful on the west main location! She went above and beyond to ensure I understood my care plan, she took extra time to make sure I had a FULL understanding of what I needed without all the over your head medical talk! Kind, patient, and a great example of a beautiful & positive customer experience!!
This was the single worst dentist experience I’ve ever had. My appointment was at 8:00 AM. I arrived five minutes early and finished my intake forms by 8:01, yet I waited over 30 minutes before being called back. During that time, they called a patient with an 8:30 appointment ahead of me. It seemed like my paperwork had been forgotten, as someone rushed it to the back only after the other patient was called. Once I was taken back, I had several X-rays done and didn’t get into the chair until just before 9:00. Then the office manager informed me that the staff member who had started with me had to move on to another patient, so someone else took over. Eventually, the hygienist came in — she was very kind — but when the dentist arrived, I was told this visit was apparently only a consultation and that I wasn’t even scheduled for a cleaning. This was never communicated to me beforehand. I don’t understand how a “consultation” could take over an hour with X-rays and multiple staff changes. The hygienist kindly offered to clean my teeth anyway, but by that point it had already been over an hour and fifteen minutes since my appointment time, and I no longer felt comfortable continuing care there. Overall, the experience felt disorganized, poorly communicated, and disrespectful of my time.
I went in extremely anxious because and unsure, but everyone there was so kind and understanding. they were great with explaining anything i needed to know and were very supportive. made me feel super welcomed and much more calm than i came in.
Moe did a fantastic job explaining the process and making everything super easy. My girlfriend is 19 and recently broke a tooth and was having extreme tooth pain. Called around trying to get her into a dentist asap but nowhere could help us out. Moe was able to get her an appointment same day just hours later. Furthermore, he was knowledgeable in all dental aspects, easily answering every question we had. He helped us with the insurance, and payment plans. Shout out Moe. I signed up for my first appointment with them right after hers. 5 stars.
I have had a hard time in the past at dentists. I have developed an awful fear of them but the people as Aspen were amazing. I felt well cared for and treated with compassion and dignity. The ladies that helped with my x-rays made sure that I was comfortable and felt safe. The doctor made me feel secure, assuring me that I was in better condition than I thought I would be and my treatment is pretty easy. Finally the office manager was knowledgeable and friendly. Please extend my gratitude to all of the staff at Aspen.
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