Aspen Dental - Lincoln
Lincoln, NE
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About the Practice
Aspen Dental provides comprehensive dental care including general dentistry, dentures, and dental implants.
Patient Reviews
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I’ve never been to a dentist before here and I just have to say that I had a really great experience! From start to finish, they really made me feel comfortable and well cared for. Dr. Juan Gonzalez was professional, friendly, and took the time to explain everything throughly. It didn’t feel rushed at all, the care I was given was attentive and informative. My hygienist Tanesha was wonderful! She was thorough and made the process really easy. She shared helpful tips that were easy to follow. The front office staff were fantastic too. Nicole was Paw De were welcoming, organized, and made scheduling and checking in a breeze. They were friendly and communicated clearly, which made the whole visit stress free. Overall I honestly couldn’t have asked for a better first visit. I felt respected as a patient and the care I received was excellent. I’m glad I chose this office!
I should have read the reviews more closely before I booked here. I scheduled an appointment for 4pm on Wednesday. I went in a half hour early to do my paperwork. 4:30pm rolls around and I finally get up and ask how much longer it's going to be because I am already a half hour past my appointment time. The lady tells me they were double booked all day because of a new scheduling system from corporate. I was annoyed because they had called me the DAY BEFORE to confirm the appointment with me and not once did they mention being double booked. So I told her I wanted to reschedule and she scheduled me for the next morning at 8:30am. When I booked this appointment I was very clear I want my routine cleaning and exam. I go back the next day and I'm the first patient. Great! The doc comes in immediately starts stinking tools and fingers in my mouth. He gives me my exam results then leaves. I sit there a few more seconds before his assistant takes my bib off and I was like "hey I still need my cleaning." Apparently they don't do cleanings same day?? The pricing consultant pulls me into the consultation room after the exam and explains they never do cleanings the same day as an exam, and also they only do cleanings at the South Point location. Two things they do not explain to you. Also, the cleaning is now not part of the annual exam so insurance won't cover it. They completely wasted my bi-annual insurance benefit and now I have to go to a real dentist and pay out of pocket for an exam and cleaning. Also the office is filthy. I should've walked out when I saw the State of the office when I walked in the first time.
I had SUCH a great experience here which is so rare at the Dentist. When I walked in, Paw De at the front desk greeted me with a big smile and made me feel truly welcomed. The dental assistant, Arely, took all my X-rays and was incredibly kind, patient, and focused on making sure I was comfortable the whole time. Honestly the best X-ray experience I’ve ever had. Dr. Gonzalez was phenomenal: thorough, quick, personable, and genuinely interested in my goals for my smile - beyond that, my overall health as a patient. He got me started on aligners right away, and I left feeling really confident about the plan. Nicole went over my financials and follow-ups and was so sweet and helpful in making sure everything was clear and worked with my schedule. Overall, the whole office is extremely friendly, clean, and professional. I would recommend Dr. Gonzalez and his team without hesitation!
Paw De did a good job checking me in and helping me with stuff I needed to fill out. Arely helped take my x rays and get me checked in, she did a good job. Dr. Juan Gonzalez did a good job with the exam and explained everything that needed to be done. Nicole did a good job getting me help with a payment plan and went over the cost of everything. See you guys soon!
I have had the best experience with Aspen Dental, I have had a rough road with Dentists, until I came here. The whole team has been genuinely caring, supportive, and professional. I don't know about other locations, but I have been very satisfied. I would show you my smile, but I'm not done yet!
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