Aspen Dental - Peoria
Peoria, IL
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About the Practice
Aspen Dental provides comprehensive dental care including general dentistry, dentures, and dental implants.
Patient Reviews
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Literally the worst dentist office ever. 4 separate appointments for a crown. When I called and scheduled the appointment for my wife I specifically told them it was for a crown placement. They said ok. Got to the appointment, is it for a crown? No it's for a consultation and evaluation. We have to schedule a separate appointment for the crown because they have to do a mold. Do that. Gets done. Third appointment for the placement of the permanent crown. It took 4 hours to do this?? The dentist was new and had no idea what she was doing. This all was in August. Got a call recently about them having the crown delivered. I told them my wife already had the crown placed, like this took 4 hours. "No she has a temporary crown, it took that long due to the mold they had to do" I honestly couldn't remember and neither could my wife so we schedule it. She went to her appointment today where they spent 20 minutes trying to remove the crown. Turns out IT WAS THE PERMEANT CROWN, like we originally thought. They did an X-ray to confirm it. They also charged our insurance for a cleaning they did not do.
I'm pretty dentist-phobic in general. Not a reflection of a bad experience, just an extreme fear. Anyway, I had a broken molar that needed to be removed. I was a little surprised that patients have to pay in full before making an appointment with an oral surgeon. I do suppose though that last minute cancellations and no-shows can be pretty costly to the business, so it's not an unreasonable ask. The day of the removal I wasn't in the waiting room for long, and the procedure was virtually pain free. It was also convenient that I was able to get a weekend appointment for no additional cost. I have more dental work that I plan to have done and I'd say that Aspen is where I'll be continuing to go.
I wouldn’t even give this place one star. I went here with my husband and he asked if it was okay for me to go back with him to get his tooth pulled and they said it was fine. The dentist came in and made snotty comments about my husband asking me about his medicine names that he couldn’t remember. She said “I wasn’t aware that your wife was a doctor “ very sarcastic. We found out that we needed a second appointment to get the tooth pulled so we made one for later in the day. When we came back we again asked if it was okay for me to go back and they said fine no problem. The dentist came in the room and said “I guess you couldn’t wait out front “. She then told us that she couldn’t pull his tooth without a medical clearance. We went to the first appointment at 9:30 in the morning and the second one at 2 in the afternoon and no one could call us and tell us this so that we could have gotten it during this time? I felt that the way she acted towards me was uncalled for and racist and we will never go back there or anyone that we know.
The Peoria office is a fly by night operation. I had a new crown that didn't even last one month before it fell out. So, my new crown was to be done at no cost. After the office called and cancelled my appointments 4 straight times, I had another tooth that was chipped and needed a small filling, but due to 4 straight cancelling appointments on Aspens behalf that chipped tooth now needs a crown. Plus at my appointment today, the new dentist wasn't to happy about replacing my one crown at no cost and she made that very apparent. No chair side manners at all! I signed legal disclosures months ago on my one crown being replaced at no cost! All new doctors and office staff almost on a monthly occurrence at Peoria office. Once this future work is done, I will never go back. No professionalism at all and a high turnover rate with all personnel!! Beware!!!
I can’t yet speak to the quality of dentistry yet as I have only had the $29 exam but I would like to speak to the many other reviews that have posted. I knew I was “in for it” after 51yrs of not seeing a dentist all my life. I need one extraction with the one that I went there for and was quoted only under $150 for that to be done. I have quite a busy schedule but they are trying their best to accommodate what I have available to make it in there. $150 is below par for what dentists charge typically. I have a mouth packed full of cavities (some are quite bad). With missing 2 teeth(ones that are important for chewing) they recommend 2 bridges that I already had quoted by another local dentist. For the 2, they are right at the same cost as the would be “cheaper” guy. The cavities, being most of my teeth were ballpark $1600. That’s a deal honestly. The bridges, I think I’ll head over the border for those. The manager there, Nichia(spelling???) first gave me a quite higher quote but being I’m not a man of means, she had a magic button that made everything a lot more comfortable. I’m not sure what qualifies a person for that button, just don’t know how that got offered to me. She just did. As originally said, I can’t yet speak to the quality of the doctor yet except to say she seemed very kind and educated. The negative reviews I’ve been reading… what? Check other practices before posting that this facility is so expensive. It’s right where the others are. Yes, any dental is expensive but I deserve that for not taking care of things ever before in my life. $29 for the exam(plus X-rays) to see what cost I’m looking at cannot be achieved by the patient anywhere else I looked for. Others have mentioned Mexico and I get that completely. I will take that chance for the bridges. This facility is not overpriced though in comparison to what else I’ve seen. I just wanted to write this review to contrast the prices others have mentioned. It’s a fair deal from my recent experience with a clean office and very competent doc. This is only one man’s experience but I’m not at all shocked at their prices. It’s right with the “going rate”. I wish you all well. I hope people will be more kind with the reviews or consider Mexico. Yes, that cannot be beat.
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