Aspen Dental - Wentzville

DestinedToWin

4 months ago

I have been going back and forth with Aspen Dental for a denture implant. I was assured (after being failed by DDS Dentures and Implants) who initially installed 4 implant studs, 1 of which failed and was removed, that Aspen Dental St Peters office could replace the failed stud and give me a new implant denture with 4 studs. I allowed Aspen Dental to replace the stud and create a new replacement implant denture that would fit and work out perfectly for me. The issues began with the temporary denture they created for me after adding the new stud. The temporary denture was ill fitting and caused me extreme pain. I had to visit the office numerous times to get a somewhat comfortable fit. Everyone who knew me knew I had a denture due to how it fit. It completely altered my facial appearance and caused me to only go out when absolutely necessary. I had to wear this ill fitting denture for 6 months! When I finally received the final denture in March or April of 2024, I was happy for a while. The new denture was also ill fitting and numerous adjustments were made, however, I kept having problems with the new denture and it broke in half while I was on a vacation in December 2024! I had to wait until I returned home to get into see the dentist. I was informed the new implant stud failed and would need to be removed and a new replacement denture would have to be made using only 3 studs. I was told that I was being transferred to the Aspen Dental Wentzville location because the dentist at the St Peters location was leaving to go to Texas! I allowed the Wentzville office to remove the failed stud and make a new denture which I was unknowingly charged for!!! In February of 2025 I received a new implant denture. I have been back to the Wentzville office numerous times (at least 7 times) this year (about every 3 weeks) due to a tooth popping out here and there! On one occasion a dental assistant told me “oh that happens all the time” I was appalled!!! The last time I had to go to the office for a tooth that popped out, I said to the tech “can I go at least 3 months without having a tooth pop out of this denture”!!! Well I got my wish, it’s been 3 months since I had to go back. December 1, I went on a vacation with my husband and the first night a tooth popped out. Mind you these are front teeth. I am so disgusted and disappointed with the level of care and nonchalant attitude of Aspen Dental. Each time I have been to the office for this issue, multiple staff members will walk by snickering like my pain, suffering and embarrassment is funny!!! I have been embarrassed to the hilt, my self esteem has taken such a hit that I am totally depressed. I am requesting a full refund!!!