Brattleboro Dental Care

Laura Hatfield

2 months ago

I went there for a couple of years, maybe 6-8 appointments total. One morning my son had a dentist appointment so I picked him up from school and took him to realize he didnt have one, I actually had one. I called them during my appointment time to let them know of my mistake and apologized (I would never intentionally miss an appointment and never had missed one there before,). The next appointment i had with them they said I had a fee to pay. They said i need to pay a $100 missed appointment fee. I said what? For a first missed appointment? I explained the story and asked for the office manager to review. They decided to keep it on and kept sending me texts with that bill. I asked to talk to one of the dentists. They gave me a hard time about it. I said you know what, clearly you guys don't care. I would understand if it was a second missed appointment but it's not. Never got to speak to the dentist. They dont care. Clearly it's money over their patients at that practice. I will gladly find a different dentist who isn't so cold. I've never been charged a missed visit fee for anywhere. Almost all places that I know of state they don't charge for a first missed appointment fee (but clearly you do) but will charge for a second. I just got the notification that you sent this to collections. Good luck with that. Changing the review from 2 stars to 1 star.