Chrome Dental

Taylor Nowinski

3 months ago

By far best dentist I have been to. I have so much anxiety for dentist and the sounds. Dr.J is amazing, patient, and actually cares. Catrina was his assistant, and she was so easy to talk to. Mind you I never felt judged, and it felt like me being comfortable was actually necessary compared to other places.

Anna Sanner

3 months ago

Let me preface by saying that Chrome dental is one of the few offices that accept BadgerCare. Hence their clientele reflect that (myself included). I have used Chrome Dental twice, just for a yearly cleaning. Last year my husband and I both got teeth cleanings. First off, the X-ray person had music blaring in her little hall where we were taking the X-rays. I couldn't hear her and kept asking for her to speak up, finally saying that the music was drowning out her instructions. She turned the radio down. The cleaning was the most painful I've ever had, I had tears from the pain, and a few days after. My husband had the same experience. Told myself I'm never going back there. Fast forward Feb 2026, I had forgotten to cancel the cleaning I had scheduled a year previously, didn't have a new appointment lined up with our other dentist (who also books out months in advance), decided to give chrome one more chance. This time, I politely declined X-rays,and requested they use last years. She apologized and said due to a different dentist, they had to take new ones. By the way, their staff seems to have a high turnover rate... different doctor, hygienists, etc. Soooo, more X-rays, only for them to say "no cavities". Cleaning was more gentle, because I clearly stated how rough the girl was last year. The dentist filled a receding gum line, stating it would protect the tooth root from erosion, though I didn't have a cavity "yet". That 3 minute job cost Badgercare $270. My husband had a whole list of things they wanted to fill, a mouth guard request, etc. (which he refused, felt like they were just looking for ways to bill Badgercare). At the end of our appointments they gave out a card to leave a positive Google review for $15 gift card. Wow, now I know why this office gets higher reviews. My main frustration is now, 3 weeks later, two of my molars are having nerve issues at the root, which I've never had. Did I have a new bacteria introduced into mouth during that visit? All I know is I'm never going back there.

Tina Marie

3 months ago

So I would like to start by saying overall I would not recommend this place in GB. I had 2 visits with them. The first visit was for x-rays. To preference these visits I had warned and let know each and every person down to the front desk staff that I have anxiety and am terrified of each and every step. The nurse the first time was decent. She had -okay- bedside manner at best and seemed to do bare minimum of her job but I don't remember her name. When Dr H J came in things changed. Again I explained to him that I had anxiety and I had thought he understood and at the time it was hard to tell in that first and only five minutes I got with him that he didn't and there was no "to the best of his ability" either. He said at the time that they offer things to help my anxiety but didn't make clear what but that if I could take my own anxiety medication that would be great. Fast forward to the second visit. I reminded everyone about my anxiety but took my meds as promised. Different nurse. She made me feel as comfortable and calm as she could. She told me the visit was in my control. Told me that the Dr would be gentle and patient and give me all the time I need for pauses and breaks. My roommate went with me and was in the room as the moment Dr H J came in and proceeded to make me feel like a speck of dirt. Made me feel like he was teasing me for still being afraid of "just a cleaning". Made me feel like he was judging me for my ability or lack thereof to take care of my teeth as much as I'd like due to my major depression and anxiety. Then the exam started. Despite the nurses reassurances Dr H J was nothing like she said. His bedside manner was almost repulsive. Despite the nurses reassurance that I could be numbed, apparently as their only offered sedation help unlike what he said the first time, he wanted to take that away without talking to me at ALL and just start. The nurse had to get him to numb my mouth. The nurse had been saying if the cleaning went well perhaps the Dr could stay and fill some cavities he found and get things done all at once. He took that away and said just my bottom teeth, making me panic at the thought of having to come again and again to get all the work done I needed when the nurse basically offered to get it done if -I- could handle it. Once he was in my mouth I had my headphones turned up a bit to hear him just enough to judge me as he called my roommate over to see "why I should be brushing more". I turned my headphones up. My roommate informed me that with my eyes closed to help my anxiety it apparently let me tune out the three nurses gathered around him. They were waiting for his help with other patients and his waiting room. The three overbooked people in the waiting room were getting upset wanting to reschedule. With my eyes being closed so much, I wasn't able to catch if it was these interruptions or just his personality that caused Dr H J to completely disregard the fact that he was causing me pain. I was whimpering, trying to pull away and shaking my head no. Despite all of this in my behavior the Dr did nothing to calm me, help me or make anything better. He didn't and wouldn't stop. He was rushing and needed to finish. Because of this my body and brain shut down. I became stone. I was able to let him finish but mostly because, short of shoving him away, the Dr had taken away my ability to speak up and say I was done. When he declared -he- was done I stood and turned. In as polite of a tone as I could muster I informed the Dr I would NOT be returning. I walked out to my car only to have tartar build up still falling out of my mouth. I proceeded to immediately find a new dentistry. It took FIVE phone calls to get chrome dental to send my dental records on to the next place only to have chrome dental fail to send it all and the new place needing to fix too many of Dr H J's mistakes. And for Dr H J to be so dismissive of the whole situation was absolutely disgusting.