Dental Designs

Pamela Burdick

a year ago

I have to say, this team of professionals have gone way above and beyond, exceeding my expectations in every way. I had an appointment at 8am a couple days ago when the temperature outside was well below 0 & felt even colder with the wind gusts. My vehicle blew a transmission line and left me stuck on the highway in the middle of the busy morning rush hour. I had almost made it there...I called to tell them I probably wasn't going to make it to my appointment because I was stuck & my vehicle wasn't moving. They put me on hold & the next thing I know Dr. Brett Farnham along with another team member were running across the highway & pushed me out of traffic. They even offered me a ride home after my appointment. Not only is this a team of skilled professionals but they are very caring & compassionate as well. They didn't have to rescue me...but they did. I am & forever will be grateful, thank you!

Tyrone Toman

4 years ago

I chose Dental Designs due to a co-worker who was satisfied with them. I was impressed with how cordial the staff was with me. Dr. Farnham informed me with everything that’s going on inside my mouth and walked me through it all. He made the experience feel less worrisome, even with the problems I brought forth. Nothing but respect for him and his staff. I will continue to choose this dental office for any appointments I have for my teeth.

Christie Wojcik

9 years ago

Absolutely awful! I went in because a filling had fallen out and it was causing pain. I was asked as a new patient to fill out a questionnaire ranking various items (pain, financial cost, cosmetic look, etc.) in terms of importance to me. Because my financial resources are very limited, I listed cost as a primary concern (right below pain, I believe). After the dentist did his exam and I provided staff with my insurance information, I was given a quote to fix the missing filling and tackle a couple other preventive issues, none of which where pressing. The quote I was provided for all this work showed approximately $200 as patient responsibility. With this information, I went forward with the work they detailed and paid up-front my portion of the bill. A week later, I received a bill for over $400. Because they did not adequately research my insurance (even though I listed cost as a primary concern) they errored on their original quote. Oops! I would have never done the additional work had I been provided with accurate information from the beginning - simply because I could not afford to do so. I was told they would except payments. Then, about a month later when I stopped in to update my phone number and verify the time for my daughter's appointment the next day, I found they had cancelled her appointment already because I hadn't responded to a text confirmation. When I indicated I would be moving to another dental office, I was told they would not release or transfer my records until I finished paying on my balance. To do this would be in violation of HIPPA laws, which I explained to them. Reluctantly, they released my records to me. How can the staff not be knowledgeable of this law? Lawsuit waiting to happen! All that being said, the dentist himself was great. Unfortunately, the office is poorly managed as the other staff have no concern or respect for your personal wishes (financial concerns) or rights under federal laws.