Dentek Dental Laboraotry, Inc.

Jess

2 years ago

As much as I HATE to leave this review, at this point I must share what has happened in hopes of preventing anyone else from going through what our team and patients have experienced! Most of the team in the lab is very kind and helpful, but the quality of everything we were receiving was declining. This lab is digital and did a decent job with crowns and occlusal splints, and admits they do not have much experience with digital dentures, and we were okay with that. After talking to owner Jeff, we decided to part ways. Here is what I think you should know: we received a case labeled with our patient's name on it and it did not fit - it was a model of SOMEONE ELSE'S teeth with our patient's name on it! Our patient had to return for the correct appliance to be made and mailed to us, requiring her to miss more work. We have a couple cases that are not yet finished, and Jeff offered to finish those until we could find another lab (happy to report we found and have been working with another awesome digital dental lab). Today, my dental assistant called and spoke with Jeff about finishing a case he offered to finish, and he says he will only do that once a balance is paid (we have no record of a balance, as we have moved on) and then Jeff said to my assistant "Are you sure about that? You sound pretty young!" My dental assistant came to me shocked someone talked to him like this and was too embarrassed to call Jeff back to clarify, after being disrespected, so he emailed the lab. While I regret what this owner must be going through due to the issues in the lab, it is disheartening to be disrespected and talked to like this. I hope my review leads to some positive changes within the lab! Thanks for reading!