Downtown Dental Group

Kaffel Ahmed

2 months ago

I previously wrote an excellent review for the hygienist because her clinical work genuinely deserved recognition. The cleaning itself was thorough and professionally performed, and I continue to appreciate the quality of care she provides. However, I feel obligated to share a significant concern regarding billing transparency. I scheduled what I understood to be a routine cleaning and did not request a separate doctor’s visit. I was therefore surprised to discover an additional charge for a doctor’s exam that was neither requested nor clearly explained in advance. Had this been communicated beforehand, I would have appreciated the opportunity to decide whether to proceed. In any professional setting, transparency regarding services and associated costs is a fundamental standard. Patients deserve clarity before treatment — not unexpected charges afterward. What further compounded my disappointment was the lack of follow-up communication. I called multiple times in an effort to resolve the matter and was told I would receive a return call, which never occurred. Instead, I received a bill — followed by an additional late fee — while I was actively attempting to seek clarification. Clinical skill earns trust; transparency and professional communication sustain it. I encourage future patients to ask detailed questions about required exams and billing policies in advance to avoid similar surprises.