Dr. Benjamin J. Field, DMD

Amy Thomas

5 months ago

I have so much to say about Dr. Field and his team that I am kind of at a loss of where to begin. I believe the overall health and well-being of an individual has a lot to with the health of their teeth so I don't trust just anyone with these precious white culinary tools in my mouth. I want to keep them as long as I can and I know Dr. Field would even find the latest methods in the event I no longer have a tooth, like my implant a few years ago. I have been so blessed to be recommended to Dothan Dental Center, Alabama by the VA dentist five years back. I have had so many dentists in the military. Some very good, some scary negligent. Dr. Field is among the very good dentists and has been my all time favorite. I have been extremely happy with the dental care and personalized treatment I receive there. Dr. Benjamin Field and his team of professional dental assistants, dental hygienists, secretaries and staff have been a Godsend. (I want to name each of them and I know most names but I am afraid I will leave some out). They go out of their way to be helpful and make me feel calm, safe and comfortable during the many different procedures and cleanings I have received. The most recent visit was an emergency a few days ago. I broke a tooth the night before and couldn't eat or drink. I called the next morning and the nice lady at the front desk told me to come up to the office immediately. I left right then and got on the phone with the VA for authorization. When I got there, they all were so amazingly patient with me as I was trying to call the VA for authorization. Not one inkling of frustration by that staff. Just so positive. Anyone with knowledge about the VA knows there needs to be an abundance of patience required to get a hold of them and even more persistence to get them to act. I was on the phone with the VA for the entire hour it took me to get to Dothan Dental and my cell phone was running low. The front desk staff offered me their own phone power cord so I could complete the call. I was on the phone for an additional 2 hours after that, just to get a prior authorization to a referral that had already been approved but sitting on a desk in Montgomery somewhere waiting to pair me with the same dentist I have been going to for years now. Dr. Field and his staff were so patient, so kind and incredibly understanding. I ultimately did get the referral number from the VA and I was able to get my tooth fixed. I literally felt like I was surrounded by a coordinated effort of angels that day, and that was the staff and professionals at Dothan Dental. Thank you so much for being wonderful human beings and showing me that the care and service for the patient is not only something that happened in the bygone era.