Exceptional Dentistry of the Tri-state Region
Dubuque, IA
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About the Practice
Exceptional Dentistry of the Tri-State Region provides dental implant solutions, including All-on-4 and full-arch treatment.
Patient Reviews
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Absolutely amazing! From the moment you walk through their door you are greeted by the fantastic ladies at the front desk. So warm and welcoming! I have anxiety about going to the dentist and Dr. Alexia makes me feel so comfortable with her kind and caring personality. Along with Amy who assisted this week with Dr. Alexia is awesome! They go above and beyond to make sure you are comfortable and you can tell they truly care about you!
If I could choose less than one star I would. Scheduled new patient appointment for myself as I just moved to the area. I made it very clear verbally as well as on the online forms which asked the reason for my visit that I was coming in for a small chipped tooth repair. The dental assistant was rude and not listening to me and indicating I would need to come back at a separate time for the tooth repair that today was for cleaning and x-rays. I explained that I had scheduled for something else today. Not what I signed up for. Not what I said over the phone and also in the online form. Again, I was there for a tooth repair nothing else as that is all the time I have today per my schedule. I understand if x-rays would need to be taken and that's fine however I was not told I would have to come back separately to have my tooth fixed prior to driving 30 minutes one way to give them a shot. It's like nobody over there was listening to me. My initial appointment was scheduled in December and I had to cancel it due to a family death as well as the flu. The dental assistant snidely mentioned that I "failed my appointment in December". What are rude and unprofessional thing to say to a brand new patient. I'm used to going to an excellent dentist in the Naperville area who never treated me that way over the course of 15 years. Unless you want to be treated like crap, stay very far away. I got up and just walked out... You guys need to learn how to treat people. If you'd like to take a lesson or two from my Naperville dentist please ask me. I would be happy to provide you his information. Lame!! SMH
Our experience gett8ng our son's lip/tongue tie was released was great. The staff were quick, professional and kind. Highly recommend!
We had an amazing experience with Dr. Kristen Berning!! Our 2 month old daughter had a lip tie, tongue tie and cheek (buccal) tie. She was struggling with nursing and eating from a bottle too. She was not gaining weight like she should have been. Our baby girl was gone from us for the laser procedure for less than 5 minutes! She wasn’t even really fussy afterwards! We HIGHLY recommend Dr. Kristen for correcting oral ties!!
Omg Exceptional Dentistry is just that “EXCEPTIONAL “.The entire appointment was professional and caring… I went to their bathroom and it smelled inviting. The fragrance was calming and home-like. Not a $250,000 town home type smell! This smell was definitely upper echelon like a $750,000 gated community smell! The hygienist was professional and communicated each procedure that was done. My dentist entered the room and from the beginning she was engaging, patient, smart and honest. My teeth was prepped by another dentist several months ago. This dentist removed my from tooth and shave down a tooth to left and right of the missing toothe for a bridge. My insurance paid the entire procedure except for $500. Her receptionist told me my bridge had arrived and to come right away. Well at that time I did not have the $500 but I was certain she would set up a payment plan or just took me at my word that I was going to pay the balance next payday. Well to make long story short she refused to put the bridge in. And told me to my face that the bridge did not come in! She held my bridge for ransom and said when I get the $500 I can have the bridge. At that point, I told her to return all the money Delta Dental gave her for my procedure because I will never do business with her again nor will my sister who referred me. Also, word of mouth goes a long way. My appearance means everything to me so I was devastated to have to look into my wife’s eyes each time she had to look at me with no tooth in the front and two shaved teeth! Well that negative turned into a positive yesterday because Exceptional Dentistry is now my new dental home…
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