Family Comprehensive & Cosmetic Dentistry
Jacksonville, NC
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About the Practice
Family Comprehensive & Cosmetic Dentistry provides dental implant solutions, including All-on-4 and full-arch treatment.
Patient Reviews
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I’ve been a patient for over 20 years and never had issues until recently. An appointment I made months in advance was canceled by the office, and I had to call myself to get rescheduled sooner instead of waiting until June ( my original appointment was supposed to be last fall). The day before the appointment, they called me to change the time. When I expressed concern about the constant schedule changes, I was told “find another dentist,” which was shocking and felt insensitive. I’ve always had great relationships with the Drs and staff, but something has clearly changed.
My family and I have been coming here for several years, Dr. Covert is truly wonderful. Unfortunately, the recent experiences I’ve had with the new front office staff have been very disappointing and do not reflect the level of care and professionalism I’ve come to expect from his practice. I’ve had multiple appointments canceled unexpectedly, and when I call to reschedule, I’m told the earliest availability is several months out. Despite being placed on a “waitlist” for an earlier opening, I’ve never received a follow-up call. What’s been most frustrating is the lack of professionalism when expressing these concerns. On two separate occasions, I was told over the phone that I could “find another dentist” as well as “there are other options,” which felt dismissive and unnecessary. I hope the office recognizes the need to improve so the overall experience can match the quality of care Dr. Covert provides.
So I was abandoned twice from this practice. First my hygienist moved away and they never called as a courtesy to let me know and then I called to make an appointment with Dr ambrose (because nobody has called me to reschedule my appointment.) Then I'm told he retired. Again nobody sent any courtesy email or phone call to his patients to let them know. How is a business supposed to build trust with their patients if they keep you in the dark and abandon you. I will be finding a new practice to go to.
Dr. Covert and his staff are terrific. They got me in quickly after I fractured a tooth... thought I would need a bridge... but, Doc Covert and his assistant Yeiny, worked 3 hours on my root canal and saved my tooth . Any other dentist would have just pulled it and made me a bridge.... thanks for the extra effort Doc!
Had an appointment for my son in May that got cancelled and scheduled for August. Received a text 45 minutes before the appointment in August that it was cancelled again and needed to be rescheduled again. Last time he was seen there was October. They can cancel same day as your appointment but you have to give them 24 hour notice or pay a fee. Wont be back. Gave 3 stars because the hygenist is a very friendly person.
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