Fort Myers Laser Dentistry

Maranda Eckhoff

2 months ago

I’ve never had to leave a negative review before, but after months of frustration, I feel it’s necessary to share my experience. I came to Laser Dentistry in Nov 2024 to replace an old crown that was whiter than the rest because it was done over 15yrs ago and was advised to crown both front teeth for best results. What should’ve been a straightforward process stretched into May 2025 — involving multiple appointments, long drives, and being in temporaries for months. The time frame would not be an issue if the results were acceptable. Several sets of permanent crowns were rejected due to issues with size, shape, or color. At one point, only one crown was sent back for correction, throwing off the symmetry entirely. Which defeated the whole purpose of crowning both front teeth. I voiced my concerns clearly and repeatedly — in person, by email, and through text messages with photos — but was told the results were acceptable or blamed for gum anatomy, despite a visible gap that didn’t exist before. The final results are incredibly poor. One crown is visibly smaller, the symmetry is off, and a noticeable gap remains. I was told to “massage the gum” to help it settle — something I should not have to do if the crown fit properly. At my last visit, the hygienist noted purple gum tissue and potential leftover cement, which still remains concerning. But was told it’s because I’m pregnant just weird how the rest of my gums are fine no irritation or discoloration except that tooth. While I appreciate the complimentary bottom retainer and top guard at the end, I would have much rather had a result I could feel confident in & correct outcome than accept a free compromise. I even offered to pay for a new crown to correct the issue. Unfortunately, I’m now left to find a new provider and start over postpartum. This has been an incredibly disappointing experience after investing so much time, money, and trust — and I’m sharing it in hopes of helping others make an informed decision. Photos below and proof I am a patient since they are saying I’m not a patient which is crazy. The gum is extremely concerning and can’t get in with another dentist for X-rays until I have my baby. It’s truly a shame that a dentist would let you leave with such poor quality of work without a care in the world. So many regrets on going to this dentist office. I’m reaching out in response to the claim that my review was misleading. My original review was flagged with the false statement that I was not a patient. As a result, I submitted a second review under the name that matches your records, using my previous last name, which was the name used during my visits to your office. Had my first review not been inaccurately reported, there would have been no need for a follow-up. The content of my review remains honest, direct, and supported by photographic evidence. My husband also left a review to share my experience, particularly since it appears that genuine feedback is being reported in an attempt to have it removed. This behavior reflects poorly on the transparency and integrity of your practice and raises valid concerns about how feedback is managed.