Gentle Dental of Nj - Multispecialty Family Dentist in Newark | Dr. Bernstein, DDS

universal.kid.84

2 months ago

In response to reply below from owner: I would love to follow up with your office manager, however my tooth has already fallen out—so, too late! LOL. 🦷✨ But in all seriousness, the offer to "review my chart" 18 months after the fact and after I've already paid for emergency treatment abroad (and now need additional work for the chip you laughed off) feels about as thorough as the 60-second examinations I received. Appreciate the template response though—very on-brand. -------- Absolutely horrendous experience overall. Aside from the front desk staff and assistants—who were genuinely kind and professional—Dr. Bernstein was largely indifferent and spent no more than a minute examining me during visits. When I raised concerns about cosmetic damage and ongoing discomfort, he briefly looked and dismissed them without real evaluation... a pattern that repeated every single time. Most troubling, a cavity went undetected for roughly 18 months despite regular visits and X-rays. I only learned about it once it became serious and required treatment abroad—resulting in a root canal that could have been avoided with proper care. This happened AGAIN when he told me YET AGAIN there was nothing concerning on my X-rays, only to discover later there was. When I asked about a chip on my front tooth, he laughed and said, "No one will notice it, don't worry." Meanwhile, it became a larger chip and now requires a more involved fix. This level of care and oversight is absolutely unacceptable. I was left feeling rushed, uncared for, and dehumanised. When you are paying for professional care, you should not feel dismissed or neglected. I cannot emphasise enough how little care was shown. This isn't simply a rage review—I am speaking truthfully and wholeheartedly: AVOID this place.

Ayeshia Meite

6 months ago

What stood out to me most was how modern and transparent everything was. Dr. Bernstein used 3D imaging to show me exactly what was going on with my teeth and created a step-by-step treatment plan. I left feeling educated and confident, which is rare in dental care. Dr. Bernstein isn’t just a dentist; he’s an artist who genuinely cares about his patients and their smiles. If you’re looking for someone who combines advanced technology with true artistry, I highly recommend Gentle Dental of NJ. Schedule your visit and see the difference.

Olga Ilyukhina

4 months ago

Great and painless experience, super friendly and helpful staff. Doctor is very gentle, he makes sure I was comfortable and was able to help with no discomfort.