Knob Creek Oral Clinic
Johnson City, TN
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About the Practice
Knob Creek Oral Clinic provides dental implant solutions, including All-on-4 and full-arch treatment.
Patient Reviews
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Went in for a surgery and surgery went well. While the surgeon was trying to be comical and make report, just came out masogonistic and unprofessional. After my surgery I had some genuine concerns on how to take care of myself moving forward after the operation. The surgeon was very disrespectful and refused to tell me how to car for it. Genuinely wild how inconsiderate and just generally lazy the people in this office are.
If I could give NEGATIVE stars, I absolutely would Before you ever consider letting this office operate on you, read the reviews — not just the negative ones, but the surgeon’s own cold, gaslighting responses to those reviews. When it shows “Owner,” that is the oral surgeon himself. The way he replies to patients who had traumatic experiences is shocking — defensive, dismissive, sarcastic, and completely lacking empathy. If that doesn’t raise massive red flags about the kind of person you’d be trusting to perform surgery on you (possibly under anesthesia), I don’t know what will. This is not a provider who cares about people, and clearly neither does his staff. We wish we had looked at these reviews before my wife was referred here. If we had read them first, we would have NEVER stepped foot in this office. I’m the one who paid for my wife’s procedure today. We were told it would be $816, only to find out afterward that they tacked on a $15 “service fee” without ever informing us in advance. But that ended up being the smallest problem. After her surgical extraction, my wife followed every instruction they gave. Within hours she was in severe, escalating, unbearable pain — exactly the situation their own printed aftercare sheet says to call about immediately. When she did, crying and shaking in distress, the receptionist Shirlene actually laughed at her. Not a nervous laugh. Not confusion. She laughed — repeatedly — at a post-op patient begging for help. Shirlene did not ask a single medically necessary triage question: • No “Are you bleeding?” • No “Are you swelling?” • No “Do you have a fever?” • No “Is the pain worsening abnormally?” • No evaluation for infection, dry socket, or complications She offered zero care, zero guidance, zero concern — only mocking. My wife begged to speak to the surgeon who had just operated on her. Shirlene told her, “If he wants to call you, he will,” and laughed again. There was no attempt to page him, relay urgency, or help her in any way. It was cruel. After witnessing all this, I read every review on this page — and immediately saw this was NOT an isolated incident. It’s a pattern: • Patients in pain → dismissed • Patients crying → mocked • Staff being hostile → consistent • Zero postoperative triage → dangerous • Surgeon responds by gaslighting patients • Anyone who speaks up → blamed • A reviewer calling victims “Karens” → the surgeon praises her • Years of complaints → not a single change This is not a bad day. This is the culture of this office. We paid over $830 out-of-pocket only for my wife to be mocked, denied medical care, refused access to the surgeon, and left crying in pain after surgery. If you value your safety, your dignity, or even the most basic human compassion, go literally anywhere else. Nothing about this office is safe for patients — especially not those who are vulnerable, anxious, or in pain.
I want to start by saying I am extremely confused by any negative reviews here. I wonder if the people complaining are Karens, because it seems to me that they are possibly rude or uncooperative patients whose behavior was not tolerated in this office? I'm not sure. I say this because I had a really great experience here with both the staff, and Dr. Prince (the best experience possible considering the circumstances, having to get my tooth removed). During my first appointment for x-rays and assessment, I was greeted by a warm and friendly staff who made me feel comfortable regardless of my extreme nervousness about my tooth's condition. When Dr. Prince came into the room to discuss my X-rays, I felt like we immediately hit it off. He was nice, as well as funny and relatable. After a bit of unrelated conversation, he quickly got to the point and explained what the issue of my tooth's condition was and what needed to be done to fix things. He explained using my x rays as a visual. Unfortunately the tooth needed to be extracted, so he offered to schedule the extraction two days later. When I came in for my extraction appointment, I was promptly brought back to their surgical room and given laughing gas which definitely calmed my nerves within a few minutes. Dr. Prince then came in, comforting me saying everything was going to be okay and not to worry. Him and his assistant kept a positive and lighthearted mood during the whole procedure. I barely felt the injections of local numbing agent around the tooth (probably because of the laughing gas). The numbing stuff did such a good job that all I felt the whole time was a little pressure. I'm a big baby but I didn't even tear up the whole time. I couldn't even tell when he was taking the tooth out or what he was doing. It was all very calm and painless honestly. It was also shockingly fast. I arrived at the office at 10am and was leaving by 10:30. I got to see the tooth when he was done and I was very glad to see that nasty and broken tooth root was gone. The healing process at home hasn't been very fun at all, but that's to be expected. I am on my third day of healing and it's finally starting to be a lot more tolerable and seems to be on track for healthy and successful healing. If I ever need any procedures done on my teeth again, I will definitely be going back to this clinic. Thank you, Dr. Prince & staff!
I had all 4 of my wisdom teeth removed with just nitrous and local anesthetics I was calm the numbing shots didn’t hurt much there was some pain removing one tooth but it wasent too bad. After I was home and the numbing shots wore off there wasn’t much pain but a little I didn’t need hardly anything but Tylenol I was able to return to my normal activity’s soon and the next day I had a little swelling but not much. They did such a great job 5 stars.
⭐ This place is dangerous. If I could give negative stars, I would. I had a bottom right molar surgically removed today with stitches, and within hours I was in intense, unbearable pain. Their own post-op sheet says to call if you experience “severe pain,” so I did exactly what they instruct. Instead of help, I got mocked. When I called crying — literally hysterical from the pain — Shirlene at the front desk laughed at me. Not a nervous laugh. Not a misunderstanding. She full-on laughed while I was begging for help. She told me “pain is normal” and “that’s just the way it is,” even though I told her the medication they advised wasn’t touching the pain. When I asked why the instructions tell patients to call, she laughed AGAIN. When I asked to speak to the doctor, she said she’d “let him know” and “if he wants to call you, he will.” Who laughs at a patient crying after surgery? Who treats someone in agony like they’re a joke? It takes a special level of cruelty to respond to a patient’s severe pain with laughter. That’s not just unprofessional — it’s sadistic. If this is how they handle a patient HOURS after surgery, imagine the kind of “care” you’ll get when something more serious goes wrong. For your own safety, go anywhere else. This office has no compassion, no accountability, and no business treating human beings.
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