Marcin Dental Peoria
Peoria, IL
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About the Practice
Marcin Dental Peoria provides dental implant solutions, including All-on-4 and full-arch treatment.
Patient Reviews
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lady at front desk was nice and lady who took my X-rays was friendly and understanding…. however Dr. Bassi was very rude. I have a tooth I know needs a root canal or pulled and I know I have problem areas, but instead of going over a plan or having a discussion on what’s going on she just insulted me, left room to right up a plan, sending me out to schedule first visit. when I went to schedule appointment there was 7 visits with 4 different root canals totaling $15k (not a single one was discussed) briefly talked about the pain I was having with the one I assumed was going to be a root canal from pain and hole. also showed concern for my wisdom teeth erupting and was only informed my bottom were out… no details, no plan for what I need to do for pain or if it’d need to get them pulled. I have never had cavities, root canals, or anything… she did ask me what I thought the problem was and I said pregnancy and breastfeeding. was rudely interrupted saying that was “a myth and to think about it if that were true every women would have terrible teeth” I had been told by several doctors & lactation consultants that the pain I was feeling in my teeth was calcium being pulled and I needed to up my calcium intake and was put on pills. I had a high risk pregnancy with loads of other appointments filling my schedule and my previous dentist was booked out for a year. anyways she was very insensitive and assumed a lot with a nasty attitude behind everything that left her mouth. anyways I’m very disappointed, and will be getting a second opinion.
Excessive waiting times (over 20 minutes, one-time 45 minutes); untrained office manager did dental work on me, which did not go well. Great work as office manager but not recommended to do any dental work on patients. Doctor and hygienist Harshal are fine
The staff was attentive and thorough. I was told that I have a broken tooth with nerve exposure and infection that went to the bone. I just wish that medical people these days would give you some pain medication instead of asking you to control your pain with over-the-counter medication. Especially when you have to have surgery and a bone graph on Friday.
I was furious to find out money that should have been refunded to me was kept as “credit” in my dental account without my knowledge. They make sure they get THEIR money before you leave their office which I did for all appointments except one. I asked if I could pay half the bill that day and the remainder in two weeks, instead, the office clerk immediately filled out their preferred supplier credit card form and gave it to me to sign, which I did. I knew I would pay it off in full before one year timeline with no interest. They got THEIR money! but will keep my money as credit. Despicable!!! They are keeping the credit in my account until they know what my insurance pay's THEN plan to put the rest of my money against the credit card they signed me up for. Am I a child that won’t pay my own bills! I would have payed the credit card company with this money 6 months ago. I worked 41 years in management for a Fortune 500 company and never treated a supplier like this. I will be notifying everyone I know of their business practice, and discourage everyone from using your services. I better be informed when the remainder of my money and how much is paid to the credit card or I will take you to court for unethical business practices.
Staff at Peoria Illinois Marcin Dental are compassionate, knowledgeable, wonderful. But, the Peoria location has no heat in the building. It is absolutely frigid in there making any amount of wait unbearable weather in the waiting room or the produce room.
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