Mark a Westphal, DDS
Scottsbluff, NE
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About the Practice
Mark A Westphal, DDS provides dental implant solutions, including All-on-4 and full-arch treatment.
Patient Reviews
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I recently had a root canal done at Dr. Westphal’s office, and I couldn’t be happier with the experience. Dr. Westphal was extremely helpful, quick, and made sure to walk me through the entire procedure so I felt comfortable every step of the way. Krystal at the front desk was also wonderful—she was very friendly and made the check-in process smooth and easy. The whole team made what could’ve been a stressful experience feel simple and stress-free. Highly recommend!
Worst dentist ever what started out as a small filling my son needed turned into a root canal after he drilled too deep creating nerve damage 😡
I feel like they drain your pocketbook and don't fix your teeth. We have paid them thousands and my teeth are worse than when I first started going there. I would rate them a zero too! They never fix what they tell you they are going to do. He has left a hole in my tooth, which he claims he filled, but the hole has always been there from the first to the last time I saw him. We paid in advance and asked for our credit that we still have and they requested I meet with Westphal to talk, they set up a time a didn't even show up, text or call!!!! They call themselves Christians there. I think that place is a joke!!!!!! Definitely will find a better Dentist!
They are way overpriced compared to the surrounding dentist. The communication between the dentist and the patient is non existent. The dentist is very Abrasive. Any time I would ask any questions about anything the front desk would give me the run around and never answer my question fully. I had a cleaning done and they saw me for 10 minutes, I wouldn't even call it A cleaning I can brush my teeth better than they cleaned my teeth. I also had to filling done. My filling fell out within 24 hours I had to go to another dentist to get it fixed. It was also painful because the doctor couldn't numb me right. They saw my children for their check ups and I will say the doctor just put his head in the door and said your good. Then left. What you pay for is not what you get. I would not recommend this place.
Dr. westohal was kind and professional and took care of my issue. I would recommend without hesitation he extended such grace to me and I was sooo very comfortable in his office. His assistant is of the same incredible stature. ... However Crystal, the receptionist.. Is extremely judgemental and rude without cause. I am on medicaid due to being a victim of a homicidal attack and disabled. I have a lady who helps me out on a daily basis (caregiver)because Im paralyzed on my left side from a gunshot wound to the right side of my head. Crystal was very discriminatory and said even tho she can get me in on an emergency basis (a week after my call) this does NOT mean I'll be accepted as a patient and that my daily assistant MUST be with me the entire appointment. (As if I'm an out of control animal that needs to be babysat because of my Medicaid status) Inferred but not said. However, regardless of my severe traumatic brain injury and disabilities. I am of sound mind, this hurt my feelings and gave me anxiety up until the day of my appointment. The walk of life that I come from,my upbringing, my educational and busines background are a reflection of who I am as a whole person, not my current economic status. Up until 3 years ago I guarantee I was earning 8 times as much as a front desk receptionist People are NOT the amount of money they make . To judge a human based on financial circumstances is NOT proper behavior or even classy. Assumptions are hurtful and in poor taste. I would say the other poor reviews on here are due to the front desk receptionists communication and DEFINITELY NOT a representation of the doctor or the rest of the office..Who are just of the utmost professional and kind demeanor. It's perplexing how someone so uncompassionate and quite frankly rude is part of the staff. She had her friendly , smiling and professional moments upon arriving and leaving. crystal certainly needs a course in proper phone manners as she's damaging the reputation of this professional practice with her attitude and making up of her own patient rules and who and who will not be a patient or even get a call back is incredulous I won't get into what was said and done by her as this is a review for the business not a trial a trial about the receptionist. 10 /10 recommend this business without a doubt just don't mind the abrasive phone manners of the receptionist. In person she's quite friendly. (Maybe because I showed up for my appointment, bathed, proper and not in wild animal form as was inferred to be expected due to me having Medicaid insurance . Haha.
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