Norman Smile Center

Chris Langford

2 months ago

It’s always a good experience every time I have work done. There’s never any wait time and the service is always exceptional.

Khloe Hale

7 months ago

I’m disheartened that I have to write this review but I take reviews seriously when looking for new providers and I hope this will help others assess if this dentist is a good fit for them. I’ve been a patient at Norman Smile Center for over a decade and initially appreciated the care I received there. I have an AT gene mutation, which increases radiation sensitivity. Until recently Dr. Campbell sympathized with my special situation and that I have to be more careful than her average patient. I need to weigh risk-benefit assessment with everything that involves radiation due to how that can compound and break down my DNA. Although one x ray won’t cause cancer, studies have shown it can compound over time in someone with AT mutation and can increase cancer risk in the long run. Therefore assessing benefit and risks is important in my case. Due to my circumstance, Dr. Campbell initially agreed to bitewing x rays every 2 years—aligned with ADA guidelines for low-risk patients like me (no cavities since approx 2015, which were my first ever and were 4 small interproximal cavities due to HG in 2 pregnancies). I appreciated her concern for my health and was grateful for her care. However on my last routine visit, without warning, she told me I had to get bitewings, just one year after my last set, or she’d refuse to see me at that appointment. I was blindsided because my dental history hasn’t changed, and forcing annual x rays feels unnecessary and dismissive of my genetic concerns. I have four children and finding a time to visit the dentist isn’t an easy thing for me so I had no choice but to agree to the x rays since she gave me an ultimatum that I agree to x rays or leave. I was also surprised when I was told I would need a panoramic x ray at my next visit in 6 months, despite no symptoms or issues justifying it. The ADA says panoramics should only happen when they’ll impact care—not on a routine schedule—yet my concerns about both type of x rays were brushed off as I was handed a sheet saying how much radiation is in bananas and going outside. I wasn’t as prepared as I should have been since this was sprung on me, but since then I’ve been made aware of the ALARA principle, a key standard in radiation safety that emphasizes keeping radiation doses as low as possible. Given my genetic condition, and the lack of clear need for a panoramic x ray, I believe following ALARA further supported limiting my exposure to dental radiation only when it’s necessary. After years of trust, this sudden inflexibility and push for unneeded procedures (exposing me to extra radiation against my documented health needs) leaves me disappointed and looking forward to moving my care to new dentist who listens instead of issues ultimatums. Avoid this dentist if you value personalized care over rigid policies, because unfortunately something changed and you won’t find that here anymore. -Ramona Heitt

Keisha Pool

8 months ago

My family has been coming here for years. Wonderful with kids and people who are resistant to go to the dentist because of past experiences. They are truly an awesome group of people!