Northeast Dental Partners

Lisa Smith

5 months ago

this building was built quite recently - it's nice to have a brand new facility - I was a patient of Dr Cabral soon after the building was built - it was a foggy, mildly rainy type day - I could actually feel a strange electrical feeling from the dental instruments in my mouth - which I've never felt before at a dental appt at any other dentist or facility - one knows what such feels like - we've all been mildly shocked by carpet shocks and such as children etc - but, this was stronger and in my mouth during a procedure - obviously a much more serious concern & I told the staff about it - they, of course, dismissed my concerns - I wonder if the building was properly electrically grounded - to begin with ... ??? it's a shame that modern construction can't be relied upon to be of proper quality ...

Alicia RandolphLucchesi

a year ago

My husband has been a patient here since they opened. He's had A LOT of work done and has always had great things to say about Dr. Pouzal. Since I haven't seen a dentist in almost 2 decades, I was a bit nervous about finally getting a checkup... I knew this was the only dentist I was willing to go to because of his experiences. Sure enough, the staff was great and Dr. Cabral was also amazing. Despite needing a ton of scaling due to years of no cleanings, everything was amazing--my hygienist was informative, friendly, and thorough. I actually can't wait to go back for my next session in a month! I never would have expected to say this about a dentist, that's for sure. Thank you to everyone here for a great experience!

Darren Nadeau

11 months ago

I will start by saying I have no issues with thier work. Thier billing and attention to detail does need some work. Other dental offices I went to layed out care plans and you knew ahead of time what was covered and what each visit was going to cost so you could prepare for out of pocket costs at checkout. I was hit with a shell shock at checkout finding out that a claim from a previous visit was denied because that same procedure was done within a two year period and apparently wasn't covered. So when I went to check out I was hit with an unexpected $392 bill. When I talked to my insurance company they said the office should have done a pre determination to make sure that the procedure was covered. I'm also finding out that my other visit may not be covered due to a similar issue. If something isn't covered or a claim is denied, so be it but call the customer or send them a bill rather than unexpectedly nailing them last minute at checkout. It's bad business practices. I had to go sell a personal item of mine so I could go back and pay the bill, because I am responsible that way. I was a couple days before payday and didn't have enough in my account. I'll be going elsewhere now, but do make sure you find out costs before things are done or make sure your insurance is going to cover procedures or you will get a huge surprise when you check out.