Oral & Facial Surgeons of Illinois, Dental Implants & Wisdom Teeth
Springfield, IL
About the Practice
Oral & Facial Surgeons of Illinois, Dental Implants & Wisdom Teeth provides dental implant solutions, including All-on-4 and full-arch treatment.
Patient Reviews
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The dentist(I had Dr. Williams) was very friendly and open. Any questions I had he had answers to. He made sure everything was completely safe before any procedures were performed. He made sure I was aware of everything they'd be doing. His nurses were all very nice as well. Williams made sure to ask multiple times during the procedure if I was alright. He even stopped to numb me up again right before we started just to make sure id feel nothing.
Had 2 teeth extracted and bone graft. Basically painless. Well staffed also. It's just a shame that oral care along with vision are separate from our health insurance. Dr Stevens did a great job.
Everyone was extremely friendly from start to finish. I have extreme dentist anxiety and the nurse and surgeon were understanding and empathetic. I had an old e that got infected and the tooth needed extracted. Made the mistake of googling the procedure before my appointment. The results showed the difficulty of removing a previously root canaled molar and how it can take 30 minutes to get the brittle tooth extracted. Luckily this was not the case for me nor difficult for the surgeon. It was out in two pulls with little pressure and no pain. The extraction and bone graph portion took only around 5 minutes. The surgeon explained each step in great detail in the initial appointment and during the procedure. I have had a previous extraction and implant done at this office for my front tooth and it looks amazing. I will never go anywhere else for oral surgery! Thank you Dr Fischer and all the staff.
Dr. Fischer removed an upper molar and performed a bone graft . Dr. Fischer recommended a local anesthesia for the procedure and I was a bit nervous as other dentists had said there could be complications because of the large roots of this tooth and the fact I had been on fosamax. The whole removal, bone graft and sutures took only about 10 min. With no pain. Would recommend for his expertise.
This review is not about the clinical care, which was excellent and I would rate that care 5 stars. It is about one of the worst billing experiences I have ever encountered. We paid $2,300 up front for my adult son’s wisdom teeth extraction at Oral and Facial Surgeons of Illinois. A remaining balance was pending insurance. At the outset, the billing office did not even submit the claim to medical insurance, as they assured me they would. The only reason this was discovered is because I called to ask. After that, the claim was submitted incorrectly and had to be resubmitted — again, something I only learned because I continued calling for updates. Unfortunately, this happened more than once. Over the course of several months, I proactively contacted the billing office every time a statement arrived. Each time, I was told “don’t worry, insurance is still processing. You will continue receiving notices because that's how our system works” I relied on these assurances in good faith. When insurance finally paid, no final bill or notice was ever sent. Instead, the account was immediately sent to collections, and additional fees were added. When I called to ask why we were never notified, the billing office denied telling us not to worry and claimed they had left multiple voicemails — which absolutely did not happen. We were always willing and prepared to pay the legitimate post-insurance balance. What we object to is being sent to collections and charged fees due entirely to the billing office’s repeated errors, delays, and lack of communication. Judging by the volume and consistency of similar reviews, this appears to be a pattern, not an isolated incident. Anyone using this practice should document every interaction and actively monitor insurance submissions, because the billing office cannot be relied upon to do so accurately.
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