Phillips Roger a DMD Ficoi
Hanover, NH
Photo Gallery
About the Practice
Phillips Roger A DMD FICOI provides dental implant solutions, including All-on-4 and full-arch treatment.
Patient Reviews
Powered by Google
I can't imagine anybody giving this Professional less than five stars! For those of you who have, I would assume you have not been treated by many other dentists elsewhere. I have been, and in more than one state. I've been seeing Doctor Phillips for a few years now, and he's one of the most honest professionals I've met in the medical field. With over 30 years of experience, he never recommends work that isn't truly necessary. His chairside manner is exceptional -- he is calm, personable, and takes the time to listen and talk things through. He explains things and generally connects with his patients That combination of integrity and care is rare ! KUDOS to you and your staff, Dr Phillips!!
Very inappropriate, sloppy and terrible quality of care. Do not go to this malpractice dentist. I had my Invisalign through them, and the alignment did not meet close to what they have shown and promised to be after 2 years of work. I told Dr. Phillips that this is different from the image they showed me that they can do, since the teeth were still misaligned and overlapping. Dr. Phillip responded me saying that it is just a couple degrees of tilt and not a big deal, and they can't fix it. I asked they have told and shown the image of perfectly lined up teeth and that's what they have promised, then they have changed the tone and said that it is what it is. A a couple years later I had to reach out to request medical records, but they said they don't have it. In the state of NH, dentists must keep patients' medical records minimal 7 years before deleting. It was 2 years after the visit that means they have violated the NH state dentist regulation. When I asked why they don't have my medical records, the front desk woman over the phone said "I don't know, it's not when I was here", and tried to hang up. When I finally spoke Dr. Phillips, he also said that he "don't know" why they don't have the medical record and that's not their fault. Because of this, I have to either start over Invisalign or go to another dentist and scan, and ask for dentist to make a new retainers that is not what was 2 years ago. I am a healthcare professional, and I would NEVER violate the state regulations (I would lose my practice), do this terrible job, or treat patients like this. I'd never go there.
My dental hygienist was fantastic -- I don't remember her name, but I know she drives down to Concord/Manchester for school multiple times a week. She was very thorough and made good conversation. Dr. Phillips, however, I found to be very unprofessional. He saw my broken tooth and the cavity within and told me I had two options: pull it or get a root canal. I asked him which he would recommend, to which he replied -- "I don't know. I'm not the one with a broken tooth." I asked yet again, thinking he was joking, what he would recommend I do. He yet again refused to give me an answer. I decided on pulling the tooth, but luckily I texted a couple people asking what I should do -- all of whom quickly responded to do the root canal and not get a tooth pulled -- so I was able to change my mind. I think it's ridiculous that he refused to provide me with any opinion whatsoever -- especially because he's the professional! I was genuinely bewildered by this interaction because I've never been given so little information/recommendations about what do to by any doctor when I was specifically asking.
I recently visited Dr Philips, who also happens to be a hockey buddy, because after several terrible experiences with other dentists I needed a change. Fortunately, I got more than I expected. Angela, who met me at the front desk, was kind and friendly. She had me well-prepped for the pre- and post-visit. I knew just what to expect. Jessica, my hygienist, was respectful and caring. She explained every step of the cleaning process and allowed me to ask questions. In the end, I felt empowered to take care of my teeth and maintain my healthy record. It was the most comfortable I've ever been at a dentists' office. I actually look forward to my next visit - can you believe that?!
I had an apt today, and was most disappointed with my experience today after coming to the practice for several years. I felt "hustled" to buy products without given the appropriate education to make an informed decision about why I should be buying them, like I am the "stupid" patient, and will accept whatever the dentist recommends without any literature, education, background information. or simply facts. Since I work in health care, I was offended at these tactics. Also, these products are not cheap. Insurance being what it is, I end up paying for the majority of the costs. I make my decisions carefully, and I want to be well-informed. I do not feel I was given any information about why I should be spending my money. This is not the '60s where whatever the doctor/dentist says goes. Patients want to be informed consumers, not sheep. In addition, when Dr. Phillips came into the room, the room set up as it is, he entered from behind me, speaking to me, shaking my hand from behind me so I could not see his face. So much for personal touch. I felt like a machine on a conveyor belt. I was next, He was there to fulfill his responsibilities, no personal anything. Very disappointing. A quickie 5 minute either $49 or $101 charge to add to the coffers for...what? An opportunity to tell me I need to buy xyz without so much as a pamphlet explaining why?. As I have referred several people there from my first encounter which was a different story, I have to say I am sadly disappointed at what seem to be a factory line process.. I will have to reconsider returning. I don't like being treated like a sheep.
Reviews provided by Google. View on Google Maps