Rogue Valley Oral & Maxillofacial Surgery, PC
Medford, OR
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About the Practice
Rogue Valley Oral & Maxillofacial Surgery, PC provides dental implant solutions, including All-on-4 and full-arch treatment.
Patient Reviews
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Had a fantastic experience here. I had all four of my wisdom teeth removed by Dr. Bryan Rodgers. I had surgeons in the past pass up my case because my bottom teeth were so close to nerves and I had been putting this off for ten years. Dr. Rodgers and his team handled my surgery perfectly. I really appreciated the bedside manner of Kirsten especially. Everyone was so kind and informative, speaking in plain language about my options and risks and helping me navigate medical allergies with ease. They were very helpful with pain management post op, too. Thank you to the team here for helping me navigate this time!
I didn't end up getting the work I needed done here, because the front staff was just impossible. I had a consultation with Dr. Doherty, which went fine and he told me what I would need to pay at the time of my extraction and bone graft, and what would be billed at the time of my implant, several months later. He knew that I didn't have insurance at the consultation (in Dec), but would be getting back on my former plan in March. I left, thinking Great! How nice of him to be willing to work with me and offer to delay some of the billing until the next appointment. Then, a few days before my procedure (10 days before Christmas) I got my appointment reminder call. Oddly she asked what procedure I was having, then proceeded to tell me I would need to pay more than triple the amount quoted by the doctor. I told her that was outrageous and asked what the point of the consultation was, if not to clarify these things and make a plan for both parties to honor. After consulting with some one, she said I would still need to pay more than double the original amount, because I might not come back. There was, of course, more to this conversation, but the important thing was her flippant attitude toward my situation and the disregarding of the agreed upon payment plan. My dentist says that Dr. Doherty is very good, so this isn't about his ability. There is dysfunctional communication between him, his staff and the patient. Sadly the patient is expected to compensate for that. I wasn't going to write a review, but seeing that another person also had trouble with the billing side of this business, I thought you should be forewarned to get everything in writing and ask plenty of questions.
I recently had an experience with Dr. Doherty and his team. My significant other had his wisdom teeth removed. I was astonished by the professionalism and kindness shown by him and his staff. As someone who is a part of the dental field, instructions and numbers can be VERY confusing (especially regarding finances, they presented us with an option for finance through care credit, as we don’t have dental insurance). Any question we had was answered thoroughly, and Dr. Doherty even called after the procedure (around 8 o’clock, when many of us are home with our families). He was very considerate when reaching out to make sure that my significant other was comfortable and moving properly through his recovery! Remember to ask if you don’t understand! Dentistry is foreign to many, but asking questions is how you figure it out! All I can say is I am very thankful we chose/were referred to this office. I highly recommend Dr. Doherty and his team to anyone needing oral surgery!
I had to have two teeth removed. One was complicated and need pathology done. We all know that means they are looking for cancer. Could not find a local oral surgeon that would remove the tooth. Went in the office terrified. Which I told them. Since I traveled a distance they did a consultation and surgery on the same day. Which saved me a whole day traveling. They took me in early. Made me as comfortable as possible. He spent extra time explaining what it could be and what could be done. Excellent and professional, he and the whole staff. Got it done. Spent time with me explaining care and what to expect. I left bleeding but feeling much better than when I went in. Went back a week later to have it checked and find out results. It was a cyst. At no time was I pressured into expensive treatments. The fee was not excessive for the service I had done. Then discovered I left my cell phone there. I called and one of the office women answered the cell. They had already called my emergency number to let me know they had the phone. They mailed it and it was here in two days. I was very impressed with the service. They focused on me and my comfort through the whole thing. I will go back if I need more work done and this time not be terrified. Cannot praise enough. Awesome surgeon and staff.
My wife had an extraction and implant rod done here. They sent us home with no instruction other than when the next dose of Ibuprofen could be given. We were handed paperwork and some prescriptions. Later that evening my wife had me look at a plastic-like film that was on her gums, but neither of us knew what it was or why she had stitches two teeth over. Later that evening the surgeon called, but told her he wasn’t sure what she was talking about without her coming in to see him. On day three of healing we looked up information online and she apparently was supposed to be wearing her retainer on day one, and she has signs of having a bone graph. The surgeon couldn’t tell her what he did 6 hours after he performed the surgery?? The pharmacist gave me more information about her prescriptions than this office did. We will NOT go back here.
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