Tampa Advanced Dental Solutions - Maxillofacial Prosthetics, Implant and Prosthodontic Center

Camila Fernandez

2 months ago

Do not come here. Took 3 hours to get a permanent retainer which they didn’t even want to do and complained about the entire time, they just wanted to give me the plastic retainers because it was easier (which I was gonna get anyway). Made a second appointment, they were clearly trying to talk me into becoming a regular dental patient for biannual checkups when all I needed was my wisdom teeth removed. Was told I could come in for surgery then I was told it was just a consultation. Unprofessional. Only giving two starts because some of the staff at the front was so amazing.

A D

2 months ago

Just facts: Was told they do not take on any clients who had work done by someone else. They will not continue care. Told the manager the previous dentist was both not capable of repairing what they broke and the patient was not able to return to them. They repeatedly stated they had never heard of this happening, kept asking why I could not return to the person who severely traumatized me and failed at my restoration? I felt like I was in the twilight zone. Did not seem to acknowledge anything the patient said as fact or truth. Stated they did not take on patients of other local practitioners even though I had been referred to them by the last dentist I had seen for a repair. Not prepared for my case at all, did not review my intake form or any information I had put in the form regarding my case. This practice appears to only take on new patients with no previous work, no trauma, no questions, or patients of a clinic that has formally closed and formally transferred all records to them. May be acceptable for cleanings and minor repairs but not able to complete any other form of advanced dental care regardless of their website and mission statements. Had a blame the patients attitude, leave you out to drown, pass the buck we don’t want you as a patient. So disappointed that I have now been to a 6th professional who has said the exact same thing. Made no attempt to help me, never saw the doctor, spoke only with the manager who did not look at any aspect of my dental needs, turned me away based on a single conversation that occurred at the time of the appointment. This again demonstrates the lack of preparation and knowledge of clients and patients basically making any kind of online pre-appointment not worth completing as they demonstrated they do not review their own forms prior to the patients coming in. Waste of time and money. Avoid if you are not coming for basic dental care as a brand new patient. The response that they do not deny treatment based on past history is false. Was told several times by the manager they do not work on patients who previously received treatment from dentists in their area, I would need to contact the previous dentist who provided care. She was very insistent on knowing where geographically I had received treatment. I was taken back for x rays without even consulting me, then left standing in the treatment area without instructions on where to go or what to do. The manager made it very clear they did not want to take me as a patient. It was obvious they had not reviewed my intake paperwork prior to my arrival where o provided a detailed description of my past dental history. Before leaving with yet another “suggestion” where to go, I was told by the manager not to act upset or angry on the phone when consulting the now 7th professional. Gaslighting at its finest. AGAIN I NEVER EVEN SPOKE TO THE PROFESSIONAL, was only briefly consulted by the manager. Attempts to make this situation sound like they did nothing wrong is a Miss representation of the events and blaming the patient rather than taking responsibility for not being prepared for a client. I arrived as a new patient but because I had previously had work done by another professional in the area I was told they would not be able to work on me.

Michael Cooper

2 months ago

Awesome experience over the last year VA referred me for a full mouth restore which was awesome. It looks great. They explained everything well. They’re cleanings are phenomenal… And even fitted me with a sleep apnea and mouthguard.