True Dental Design

Amber Paulter

3 months ago

I believe this dentist is profiting off of unnecessary billing to insurance. I have always had very good dental health, and come back with pretty good cleanings every time. My first visit to this office, I waited nearly 2 hours for my cleaning after X-rays. Eventually someone came in and let me know they had overbooked the day and I would have to come back for my cleaning, and they promised me a free whitening treatment for the inconvenience. This was a new patient special on their website and why I even started seeing this dentist anyway, but I accepted and rescheduled. After coming back for my cleaning, I am told I have NINE cavities after never having a cavity before. The dentist proceeds to tell me the cavities I have look to be from eating gummy candy and not brushing it off- I don’t eat any candy more less gummies. I was handed a treatment plan, and signed. Completed my first round of fillings, very uncomfortable with more than 5 numbing shots. I left soaked in sweat shaking and sick unable to drive from all of the epinephrine in the numbing solution. I came back for the second round of fillings on the other side, similar experience where I am given an excessive amount of numbing and sent out shaking, sweating, sweating, and white as a ghost sick in the parking lot. After my second treatment, with nothing done differently than what was quoted and signed off on the treatment plan, I am suddenly greeted at the desk with a bill much greater than I was quoted. They were adamant and aggressive about that being my total, and I presented my treatment plan and left and had to spend hours resolving this with billing. I went back to my prior dentist and haven’t been back. My hygentist is out on leave, so I called TruDental again Monday afternoon and decided I’d give it another try. I tell the front desk woman I can come Monday or Wednesday, she proceeds to offer me Tuesday morning. When I say Monday or Wednesday again, she got irritated and hastily booked me for Wednesday. I was never told a cancellation policy regarding my appointment booked less than 48 hours in advance. My cat needed surgery the day of my appointment, and her pickup time changed from 4:30 to between 1-3 unexpectedly. When I called at 10 am to let them know and reschedule my 1 pm, they tried to charge me a $45 cancellation fee stating I signed paperwork in JANUARY 2023 consenting to a cancellation policy, I haven’t been to this office in 3 years! Absolutely ridiculous to try to charge me after all of the inconvenience I’ve had with this office and the fact that I waited 2 HOURS in the office to get cancelled on and never even received the free whitening I was promised because of that inconvenience. I ended up paying over $1000 in dental work, for them to have missed that my lip tie was so tight it was separating my gums from my front teeth. I feel like the dentists are trying to upcharge and bill as much as they can, and don’t actually care to fix your dental problems and send you to a specialist if needed since it won’t make THEM money.

Denice R

4 months ago

We recently moved here and I had to find my new dentist. I have been to 2 others and just didn’t feel comfortable and both places the first 1/2hr was spent listening to upsale items! This was not the case at TruDental. Staff was very professional and caring. Pricing very reasonable and they offer free second opinions!! I would recommend Tru dental! Happy to say, I have found my new dentist!

Robin R

5 months ago

Laura at the front desk is one of the reasons for choosing this location (along with Dr. Justin Reynolds, of course - I had done my research). She was caring and compassionate and convinced me to work up the courage to come in (I hate going to the dentist - always have and it has been quite a while since I last had a check up). I knew that if that was the kind of person that greets you at Tru Dental then I’d be in good hands with Dr. Reynolds. Well a few hours later (I was a new patient) I had a root canal and a crown done and barely felt a thing! He did an amazing job along with his assistant (I didn’t catch her name - tell her sorry!)! Very nice place. Bright, clean and inviting. Would highly recommend to those like me who are overwhelmed by all the dentists out there, especially as a new patient. Looking forward to getting back to a better place with my oral health and I know and now personally trust Tru Dental to get me there. Thanks, Dr. Reynolds and team!