Valleygate Dental Surgery Center
Fayetteville, NC
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About the Practice
Valleygate Dental Surgery Center provides dental implant solutions, including All-on-4 and full-arch treatment.
Patient Reviews
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Nurse Tori, Dr Edwards, Dr Lee, & Dr Dunston were wonderful with explaining the procedure and helping me process the information. Afterwards, nurse Julie was absolutely amazing with helping me calm down after seeing my daughter post-op. I was very emotional and did not know what to expect. She calmed me down and gave me comfort.
Pattern of Negligence, Dishonesty, and Disrespect Toward Patients This is not the first issue we have had with this dental surgery center. I have personally experienced multiple problems over time, and this latest incident confirms a pattern, not a one-off mistake. The office lied outright, claiming they called my phone when no calls were made. This is a business phone that was used continuously all day. There were no missed calls, no voicemails—nothing. I went so far as to contact my provider and obtain a full, detailed call activity report, which confirms zero incoming calls from their number. They also completely failed to communicate with both my child’s pediatrician and pulmonologist, who are with UNC. Both physicians were stunned by how disorganized and poorly managed communication was within this group. Despite their own failures, the appointment was canceled without any prior notification. Then, after acknowledging they had made a mistake, they had the audacity to imply that because my child is on Medicaid, rescheduling somehow “didn’t matter.” That comment alone speaks volumes about how patients are viewed here. It is nearly impossible to reach anyone by phone, and we were forced to jump through hoops that were entirely unnecessary and entirely of their own making. Before trusting this office with your child’s care, I strongly encourage you to do your own Google search. Look at what has happened at other North Carolina locations operated by this group. The complaints are there, and they tell a consistent story. If you value accountability, transparency, and basic human decency—find another provider. No parent should have to fight this hard for competent communication, especially when it involves their child.
Took good care of me and my son. Treated him like he was their own. Also very nice professional and accommodating especially dealing with special needs children.
Dr. Edwards, Dr. Michael and her lovely assistants took amazing care of my son during his surgery. Made me feel more at peace with how caring and loving they were from start to finish. Thank you much and stay blessed !!!
Everyone at the office was amazing from checking in, phone calls for preparation, to the day of surgery. Down to detail of what was going to happen, to what was being given and if I had any questions or concerns. They all kept me informed, kept me at ease during and after the surgery. Thankyou you all so much, and have a joyous New Year!
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