Washington Oral & Facial Surgery & Dental Implant Center
Washington, DC
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About the Practice
Washington Oral & Facial Surgery & Dental Implant Center provides dental implant solutions, including All-on-4 and full-arch treatment.
Patient Reviews
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I came here twice for molar extractions, first with Dr. Merlo (who also did bone graft) and then with Dr. Salous last week. I'm a very nervous person and both times I had a good experience. The front desk, and particularly the medical assistants, were incredibly nice and supportive. When I had a concern outside of business hours, I contacted Dr. Merlo and he responded immediately. Plus, they offer very reasonable prices compared to other places. I'll be doing an implant soon, and this is definitely where I'll go. I trust Dr. Merlo and his team.
Dr. Merlo and his team is a blessing. I needed an emergency extraction and was in a lot of pain. They took me in the same day and my wait was not long at all. Dr. Merlo has a great bedside manner and makes you comfortable about the procedure and explains everything thoroughly. I highly recommend him and his practice. From the front desk to the care I give them a 10/10.
Cant speak to the oral surgery work but this place reeks of administrative incompetence. I had phone calls to schedule the appointment and confirm my insurance, received a verbal quote as to how much I would be paying in co-pay, filled out the pre-appointment new patient questionnaires in advance, and stressed the urgency of the appointment over the phone, only to arrive and have the front desk tell me they don’t accept my insurance. The fact that I made it that far and wasted a week in tooth pain only to find out at the last minute they don’t take my insurance after confirming they did is jarring and disturbing.
I had an appointment 12/9. The staff was very nice. Office was small but very clean and has seating. My issue is after the appointment. I went in for a consultation for a root canal. The surgeon said she didn't think I needed one and I should go back to my dentist and inform them of that. I didn't receive any paper work when I left, and emailed twice to see if I could get something that states what the surgeon recommended. I heard nothing. I try to explain to my dentist what was said to me, but I'm not in this industry and don't have to vocabulary to explain everything said to me. So the next thing I do is call and leave a message and have heard nothing. I'm going to get a second opinion because my dentist is certain I need this root canal, but I would have loved a little help and support in communicating what took place during this consultation.
These people are the best!! Everyone was so nice and welcoming during my consultation and wisdom teeth extraction! I was so scared but all the staff made me feel so much better and calmer! They did an amazing job on my wisdom teeth as well!!
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