Western Iowa Dental
Council Bluffs, IA
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About the Practice
Western Iowa Dental provides dental implant solutions, including All-on-4 and full-arch treatment.
Patient Reviews
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Having vertigo I was very nervous about having my teeth cleaned. The whole staff was aware and everyone made me feel very comfortable. Kelsie was excellent. She was amazing at asking if I was OK or needed anything. Thank you again for this wonderful experience.
I love them. Super nice staff and amazing care. The dental hygienists were amazing and talked and kept be busy the whole time and the Dentist was cracking jokes. Did amazing work!
Sent me a bill showing I owed a balance but never received any bill prior or any showing my payment made. Told me they couldn’t send an itemized statement. Place is sketchy. And according to previous reviews they aren’t a very nice place of people. Also don’t bother sending a dismissal letter I won’t be back! Will also report to BBB. Also I just got the so called billing statement. They never did send an itemized bill but they filed my insurance on the amount after I made an initial payment not the entire amount. They obviously have no clue how to handle the business office. Then the comment they replied with they acted like a was stupid or something. I’m very familiar with insurance and filing and how all that works. They are scammers and try to seem like people are stupid.
I have been coming here for years and I have to say they treat me like family. Very professional and just a great place to be. Mandy and Kelsey are amazing. The entire staff are friendly and always have a smile and willing to help with all of my questions. Highly recommend!!!
Horrible experience! Do not recommend!! Don’t know how to submit claims properly so you’re left fighting it out with your insurance companies over who’s paying what. Also placed a broken crown on my daughter’s tooth and was unable to remove it to replace it with one that wasn’t damaged before installed and they were unable to remove it. Also said because of that the last appointment would be on them because they messed up the crown and then tried to bill insurance for it. Highly unorganized and rude on top of it! Use at your own risk!!! Update : Since you’ve now replied in a threatening manner I will be reporting you to the BBB as well. You guys clearly have other complaints on Google as well about work done as well as the unprofessional front staff. I’m done being threatened by you via phone call and now here.
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